Requests for transfers, credits or refunds are subject to the following guidelines:

Swim Lesson Cancellation and Refund Policy

Make up lessons are not available for missed classes.

Requests for transfers, credits or refunds are subject to the following guidelines:

3 or more business days prior to the course start date:

• Transfer to another class or program.
• Withdraw and receive a full credit to your account with Santa Cruz County Parks; credits are valid for one year.
• Refunds will be issued less a $25 processing fee.

2 or less business days prior to the course start date:

• Withdraw and Transfer to another class or program.
• If the space can be filled from a waitlist, the account with Santa Cruz County Parks may receive a credit, or one can receive a refund less a $25 processing fee

Requests to withdraw from a course with less than 1 day notice may not receive a credit.

If the class or program has already started:

If the participant has attended only one or two class meetings and your concerns cannot be resolved, a refund may be issued.

Credits & Refunds are not available once a class has met three times, or if a participant fails to attend a program.

Course Cancellations

If a class or program is cancelled by the Parks Department,

a full refund will be issued within 4 weeks

County Parks Pool Junior Guards / Little Guards Refund Policy

• More than 3 weeks prior to start of the program a $50.00 cancellation fee
• Less than 3 weeks prior to start of program 50% cancellation feeiAfter the 2nd day of the program refunds or credits will not be given
• Participants that do not pass the swim test will be given a full refund
• There are no refund or credits for students suspended or removed from the program for disciplinary reasons
• Cancellations - If a class or program is cancelled by the Parks Department, a full refund will be issued within 4 weeks
• Please allow up to 4-6 weeks to receive a refund check

Call 454-7953 or email swimcenter@scparks.com with your questions.