Cancellation and Refund Policy

 

Requests for transfers, credits or refunds are subject to the following guidelines:

Swim Lesson Cancellation and Refund Policy

Make up lessons are not available for missed classes.

Requests for transfers, credits or refunds are subject to the following guidelines:

 

3 or more business days prior to the course start date:

  • Transfer to another class or program.
  • Withdraw and receive a full credit to your account with Santa Cruz County Parks; credits are valid for one year.
  • Refunds will be issued less a $25 processing fee.

 

2 or less business days prior to the course start date:

  • Withdraw and Transfer to another class or program.
  • If the space can be filled from a waitlist, the account with Santa Cruz County Parks may receive a credit, or one can receive a refund less a $25 processing fee

 

Requests to withdraw from a course with less than 1 day notice may not receive a credit.

 

If the class or program has already started:

If the participant has attended only one or two class meetings and your concerns cannot be resolved, a refund may be issued.

Credits & Refunds are not available once a class has met three times, or if a participant fails to attend a program.

 

Course Cancellations

If a class or program is cancelled by the Parks Department,

a full refund will be issued within 4 weeks

 

 


County Parks Pool Junior Guards / Little Guards Refund Policy

  • More than 3 weeks prior to start of the program a $50.00 cancellation fee
  • Less than 3 weeks prior to start of program 50% cancellation feeiAfter the 2nd day of the program refunds or credits will not be given
  • Participants that do not pass the swim test will be given a full refund
  • There are no refund or credits for students suspended or removed from the program for disciplinary reasons
  • Cancellations - If a class or program is cancelled by the Parks Department, a full refund will be issued within 4 weeks
  • Please allow up to 4-6 weeks to receive a refund check

Call 454-7953 or email swimcenter@scparks.com with your questions.

Santa Cruz County Department of Parks, Open Space and Cultural Services
979 17th Avenue, Santa Cruz, CA 95062
General Information (Monday-Friday, 9:00 a.m. - 4:00 p.m.)
Phone: (831) 454-7901PRCweb@santacruzcounty.us