Cancellation and Refund Policy

Requests for transfers, credits or refunds are subject to the following guidelines:

  • 4 or more business days prior to the course start date 
  • Transfer to another Santa Cruz County Parks class or program; or

    Withdraw and receive a full credit to your account with Santa Cruz County Parks; credits are valid for one year; or

    Refunds will be issued, less a $25 processing fee.

  • 3 or less business dates prior to the course start date
  • Refunds, credits or transfers will not be issued.

    If the space can be filled from a waitlist, the account with Santa Cruz County Parks may be credited, or one can receive a refund, less a $25 processing fee.

  • If the class or program has already started - 
  • If the participant has attended only one or two class meetings and concerns cannot be resolved, a full refund may be issued.  Refunds are not available once the class has met three (3) times or if a participant fails to attend a program.

Cancellations - If a class or program is cancelled by the Parks Department, a full refund will be issued within 4 weeks.


2015 County Parks Pool Junior Guards / Little Guards Refund Policy

  • More than 3 weeks prior to start of the program a $50.00 cancellation fee
  • Less than 3 weeks prior to start of program 50% cancellation feeiAfter the 2nd day of the program refunds or credits will not be given
  • Participants that do not pass the swim test will be given a full refund
  • There are no refund or credits for students suspended or removed from the program for disciplinary reasons
  • Cancellations - If a class or program is cancelled by the Parks Department, a full refund will be issued within 4 weeks
  • Please allow up to 4-6 weeks to receive a refund check

Call 454-7953 or email swimcenter@scparks.com with your questions.

Santa Cruz County Department of Parks, Open Space and Cultural Services
979 17th Avenue, Santa Cruz, CA 95062
General Information (Monday-Friday, 9:00 a.m. - 4:00 p.m.)
Phone: (831) 454-7901 • PRCweb@santacruzcounty.us