Requests for transfers, credits or refunds are subject to the following guidelines:

• 4 or more business days prior to the course start date 

• Transfer to another Santa Cruz County Parks class or program; or
  
  Withdraw and receive a full credit to your account with Santa Cruz County Parks; credits are valid for one year; or
  
  Refunds will be issued, less a $25 processing fee.

• 3 or less business dates prior to the course start date

• Refunds, credits or transfers will not be issued.
  
  If the space can be filled from a waitlist, the account with Santa Cruz County Parks may be credited, or one can receive a refund, less a $25 processing fee.

• If the class or program has already started - 

• If the participant has attended only one or two class meetings and concerns cannot be resolved, a full refund may be issued.  Refunds are not available once the class has met three (3) times or if a participant fails to attend a program.

Cancellations - If a class or program is cancelled by the Parks Department, a full refund will be issued within 4 weeks.

2015 County Parks Pool Junior Guards / Little Guards Refund Policy

• More than 3 weeks prior to start of the program a $50.00 cancellation fee
• Less than 3 weeks prior to start of program 50% cancellation feeiAfter the 2nd day of the program refunds or credits will not be given
• Participants that do not pass the swim test will be given a full refund
• There are no refund or credits for students suspended or removed from the program for disciplinary reasons
• Cancellations - If a class or program is cancelled by the Parks Department, a full refund will be issued within 4 weeks
• Please allow up to 4-6 weeks to receive a refund check

Call 454-7953 or email swimcenter@scparks.com with your questions.